The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order. We do not store credit card information including card numbers. You must enter the information each time you order.



  • Shipping & Delivery
  • SHIPPING FOR PARTS

    We offer FLAT RATE SHIPPING. Orders under $100 will be charged $14.95 shipping. Orders over $100 will be charged $12.95.  All orders  will be shipped USPS. Orders will be processed in 2 days. 

    SHIPPING FOR ACCESSORIES

    All Accessories are shipped as freight and shipping costs will be added to final order and billed to your credit card for additional freight charges that may apply. Orders will be processed in 2 days.

    SHIPPING FOR ECHO EQUIPTMENT

    Echo equiptment will be shipped as parts. Flat rate charges will be applied. Orders will be processed in 2 days.

    SHIPPING FOR WHOLE GOODS/EQUIPMENT

    All Whole Goods/Equipment will be shipped freight. These items cannot be purchased with this shopping cart. Purchases must be made by phone or in person.

    



  • Return Policy
  • You must email us to receive a RMA number before returning all or part of your order. Merchandise must be returned in new saleable condition. All orders are subject to a 25% restock fee. Buyers must pay all shipping cost on returns. Buyers will be charged the difference between the actual shipping and the flat rate shipping charge on all returns.  Returns will not be accepted after 30 days, on special orders or volume sales. Electrical parts are not returnable.  Any returned unsaleable or unauthorized merchandise will be assessed a 15% handling fee and returned at the customers expense.

    



  • Store Hours
  • Customer service is available by phone Monday through Friday from 7:30 AM to 5:30 PM EST.



  • Miscellaneous
  • If you are interested in purchasing anything on this site, you may do so by adding the item to your shopping cart. We accept MasterCard, Visa, and Discover for online orders.

    Your order will be processed within 2 days. You will be sent a shipping conformation email from Jones Maintenance Equipment Sales, Inc when parts are shipped.